Refunds & Exchange Policy

⭐⭐ Lifetime Guarantee ⭐⭐
We Stand Behind our American Made Product. We believe in it so much we're audacious enough to guarantee it will last forever!

Now that being said... it's a Dog Joy Creator... a.k.a. A Toy... So if your dog can rip apart the toy, just snap a picture and we'll send you a brand new one for FREE, you just cover the costs of S&H
How to return an item
We want you to be 100% satisfied so if there are issues and a return is necessary, please email us at
Returned item conditions
If your item arrived defective, please notify Tugrrr within 30 days of receiving the product and we will replace or refund the product at no cost to you. A thorough description of the defect and an image may be required on your behalf to process a full refund.
If your item was simply the wrong size, color or you'd like to exchange a Tugrrr or Toy for a different version please email and include 'Exchange and your Order #' in the Subject Line. Please explain what you would like to exchange your product for and we will instruct you on how to return the exchanged product for the new one. Customers will be refunded or charged the difference for the new product on the original payment method.